查看更多:商务书信


范文
Dear _________:


Thank you for your letter of ______[date] concerning the goods you ordered ______ weeks ago.

Unlike domestic orders for which we guarantee overnight delivery, international orders take at least _____ weeks for delivery. We have made this clear in the order instruction of our catalog (p. ___). As you will see, shipments for _________[area] usually take _____ weeks.

If you desire faster delivery for your next order, we can send the goods by express delivery. The rate, however, will be considerably higher.

Sincerely yours,

_________[name]
_________[title]


TIPS
掌握写作要领

1. Tell the customer that you have received his/her complaint.
2. Tell the customer politely that his/her complaint or claim is not justified.
3. Explain why you are not responsible for the problem.
4. Be helpful in offering assistance or suggestions.
5. When possible, be cooperative in compromise or partial adjustments.


上一页 1 2 下一页

下载此内容:回复不合理的抱怨和索赔的范文及写作要领.docx(Word 文档

相关信息:

高考英语作文3技巧

高考临近,在最后不到半个月的时间里还有哪些复习工作可以“提分”?扬子招考飞信特邀全省各科名师为考生详析“应试技巧”。首先,苏州市吴中区教育局教研室苏昌凤老师特别给考生带来高考英语作文的“生分”技巧。苏...(查看全文

英语六级写作六大类精彩句型

一、用于驳性和比较性论文1. In general, I don’t agree with2. In my opinion, this point of view doesn’t hold water.3. The chief reason why… is that…4.There is no true that…5. It is not true that…6...(查看全文

高考英语三段式作文

重点诠释所谓三段式就是将一篇书面表达按三段的写作模式谋篇布局。三段式的模式写法通常为:1.第一段开门见山,提出要解决的问题或观点,或者把时间、地点、人物和主要事情及时点出。2.第二段要摆出事实或提出论据...(查看全文

英语六级作文真题分析与备考建议

对于很多六级考生来说,写作是非常令人头疼的一部分,每次看到题目后都不知道该如何下笔,因此在作文往往失分很多。其实写作是六级考试中,很好拿分的一部分。平时认真备考,也很容易提分的部分。下文笔者通过对2009...(查看全文

雅思写作构思篇之多快好省找论据

  很多学员反映,课下写的文章要比在考场上写的好很多,究其原因,除了考试的紧张心态之外,另外一方面大多是构思方面的问题。大作文并不是不会写,而是因为时间紧张而不能充分的构思以及组织文章的结构。所以如何...(查看全文